Don’t be afraid of negative Google reviews. Don’t pick and choose whom to ask for reviews from. Collect reviews quickly and easily.
Only less than 1-2% of guests write a review without being asked, but 30-40% are willing to write one if they are asked and the review process is simple! However, if complaint filtering is not in place, those complaints will end up on Google as well!
Use GOOD Review instead and don’t be afraid of complaints!
Immediate and effective complaint management
Effective complaint management is what sets GOOD Review apart from traditional review collection systems. With the complaint button, guests can immediately share any complaints directly with the management on site. This way, complaints do not appear publicly on Google.
We help you not only collect more reviews but also effectively manage negative feedback, thereby strengthening your business reputation and increasing guest satisfaction.
Kattints a képre a telefonodon
Fotózd be telefonoddal a QR kódot vagy kattints a képre a telefonodon
You can easily and simply request reviews in your store during personal visits or even remotely. We offer several solutions for this.
Simply with a QR code placed on your phone or printed out
With a plastic card the size of a bank card containing both NFC and a QR code
With a sign or sticker that can be placed on tables or walls, featuring both QR code and NFC
With a QR code sticker attached to the package during shipping or home delivery
With a simple link sent by email
GOOD Review adapts to your company’s branding. If you wish, you can request any of the review collection tools with a design customized to your brand identity!
Your customer can easily and quickly complete the review.
The interface is multilingual and very easy to use. People of all ages are able to leave a review.
Kattints a képre a telefonodon
Our packages are designed so that every business can find the right offer for them. If you are not sure which package is the best fit for you, feel free to contact us and we will help!
Primarily recommended for small businesses
For small businesses for whom a unique appearance is crucial
Recommended for larger businesses, restaurants, and hotels where multiple staff members collect reviews simultaneously.
Review collection tools can be purchased separately with every subscription package. With these tools, you can request reviews from your customers. Basic appearance tools are usually in stock and ready to use immediately.
GOOD Review branded basic appearance plastic card in black or yellow color, sized like a credit card, containing NFC and a QR code.
GOOD Review branded basic appearance Acryl / plexiglass card (black or yellow color) measuring 75 x 120 mm, containing NFC and a QR code.
GOOD Review branded basic appearance self-adhesive vinyl sticker containing NFC and a QR code.
It is possible to customize the above review collection tools as well. We can produce any of the tools in colors that match your company’s branding, with your company’s own logo and personalized text. Additionally, there is an option to realize completely unique ideas in both shape and material usage. Feel free to contact us regarding your specific needs!
If you want your review collection tool (card, sign, sticker) to reflect your company’s branding, we will create the design for you. The design fee is a one-time cost and is independent of the quantity of review tools ordered!
One-time design and production fee:
The turnaround time for custom design and production is usually 1 week! The design fee does not include the cost of the review collection tool, but it covers the design, production preparation, manufacturing process, and delivery of the finished products!
The prices listed in the price list are net prices and do not include VAT.
Here you can find the most frequently asked questions about the GOOD Review service. If you don’t find the answer to your question, please contact us!
GOOD Review is a review collection and complaint management system that helps businesses gather more positive Google reviews and handle customer complaints, preventing negative public reviews. The system uses QR codes, NFC cards, and other tools to make it easy for customers to rate the service and, if they have a complaint, send it directly to the business instead of through Google.
The GOOD Review service is available starting from a net annual fee of EUR 99. Our smallest package is designed primarily for small businesses that do not have special requirements and just need a stable solution to help with Google reviews and complaint management. We also offer larger packages that are more suitable for bigger businesses with higher demands for functionality and appearance.
No, neither you nor your customers need to download an app. Customers can easily leave reviews or submit complaints using their own phones by scanning a QR code or tapping NFC, without any registration or app download. Complaints are sent to you via email. Certain subscription plans also include instant WhatsApp notifications and a web admin interface for viewing review statistics and editing the review interface.
GOOD Review helps improve your Google reviews in two ways:
It increases the number of reviews by making the review process easier for customers. Statistics show that only 1-2% of customers write reviews without being asked, but this can increase to 30-40% if you request reviews and simplify the process for them.
It reduces the number of public negative reviews by directing complaints to you directly instead of the Google platform. This way, you have the opportunity to address the issue before it turns into a public negative review.
GOOD Review differs most notably in its complaint management solution compared to other simple Google review collection cards. Other review collection solutions direct everyone straight to the Google review platform, whether they are satisfied or dissatisfied with you.
GOOD Review offers those who are dissatisfied the option to send their complaints directly to you. This gives you the opportunity to respond to complaints personally rather than having to explain or apologize later on the Google platform. When complaints come directly to you, they do not negatively affect your average review rating.
Another important difference is in the appearance. The GOOD Review collection interface and review tools (cards, signs, stickers) can all be customized to match your company’s branding if you wish. Using your brand colors and logo, it provides a beautiful and consistent look tailored for you.
Yes, GOOD Review strives to comply with Google’s and other review platforms’ guidelines in every aspect. Our goal is not to manipulate reviews or remove negative feedback. The system is designed to help businesses gather more authentic reviews and effectively manage complaints, thereby improving overall customer satisfaction.
Additionally, we aim for businesses to respond seriously to complaints to enhance their service quality. We also want guests to be able to communicate their complaints and criticisms directly to businesses and have the opportunity to receive genuine compensation from the business.
When a customer submits a complaint through the GOOD Review system, you immediately receive a notification via email, and for certain subscriptions, also via WhatsApp message. This allows you to respond quickly and offer a solution before the issue escalates.
In the system, you can see the detailed content of the complaint and the customer’s contact details (if provided), enabling you to contact them directly. Important: Complaints submitted through GOOD Review do not go to the Google platform but directly to you, so these complaints do not negatively affect your Google review average.
GOOD Review offers several tools for collecting reviews:
Easily printable QR codes
Credit card-sized plastic cards with NFC and/or QR codes
Table or wall signs and stickers with NFC and/or QR codes
QR code stickers for package shipping and home delivery
Simple links sent via email
Additionally, any of these tools can be customized to match your company’s branding, using your brand colors and logo for a cohesive appearance.
Yes, the GOOD Review review interface is multilingual, allowing your foreign guests and customers to leave reviews. The interface displays in Hungarian or English according to the language settings of the customer’s device. Beyond these two basic languages, additional languages can be set up for our clients with a Pro subscription. The interface is simple and intuitive, making it easy to use for all age groups.
Every client has different needs, and we aim to offer solutions for all. We believe personal and phone contact is important. You tell us what you need, and we help you achieve your goals.
So first, please get in touch with us via email, phone, or chat. Then we will have a brief consultation either by phone or email. Depending on your requirements, you could start using GOOD Review as soon as the next day.
Yes, GOOD Review places a high priority on data security. All data is stored securely, and we comply with data protection regulations. Your customers have the option to leave reviews or complaints anonymously, but if they want feedback or compensation, they can provide their contact information. This data is used exclusively for complaint management purposes.
We are happy to answer your questions via email or phone.
We gladly demonstrate all the exciting features of GOOD REVIEW to you for free and completely without any obligations, whether in person, by phone, or even through a video call.
Our colleague will contact you within 24 hours.
With the creation of GOOD Review, our goal was not to help dishonest businesses manipulate their reviews and mislead their customers. Therefore, we do not aim to assist in removing reviews from poorly performing businesses!
GOOD Review is not an illegal tool and does not intend to deceive or influence Google’s review system. On the contrary, GOOD Review aims to comply fully with the guidelines of Google and other review platforms.
GOOD Review simply provides an opportunity for honest businesses who truly care about their customers to recognize and manage complaints, thereby improving overall customer satisfaction.
